under fire earlier this year for a pay model that sometimes
meant workers didn’t actually receive customers’
- Following the backlash, the company
said it was changing its policy to ensure tips were always
passed through to workers on top of any delivery
- Receipts seen by Business Insider as recently as August
19 appear to show the changes have yet to take
Insider’s homepage for more stories.
after announcing changes to its pay model, DoorDash appears to
still be withholding tips from its workers.
outcry from angry workers, CEO Tony Xu in late July announced a
change to its “guaranteed minimum” pay, saying that tips will
always be added on top of a “dasher’s” earnings for every order.
Those changes don’t appear to have taken effect.
to Business Insider for orders as recently as August 19 show that
tips were not provided in addition to base pay.
“When the order popped up I could see I was guaranteed $7.95,”
one Dasher, who requested anonymity for fear of retaliation from
the company, told Business Insider, “but since there was a $3 tip,
I should’ve got $10.95.”
speaking to Recode also said they experienced the same thing,
despite the highly publicized changes made in July.
DoorDash did not immediately respond to a request for comment
from Business Insider.
4/ Going forward, we’re changing our model –
the new model will ensure that Dashers’ earnings will increase by
the exact amount a customer tips on every order. We’ll have
specific details in the coming days.
— Tony Xu (@t_xu)
July 24, 2019
When Business Insider reported on the criticisms in July, a
spokesperson said the old pay model — which was adopted in 2017
— was crafted with input from many of the platforms workers,
adding that the company contributed more to the guaranteed minimum
than customer tips did on 65% of orders.
“Dashers tell us they value knowing the minimum they’ll earn up
front, and our model is designed to make the guaranteed minimum
fair for every delivery — including the vast majority of orders
where DoorDash provides a pay boost to ensure the Dasher receives
at least the guaranteed amount,” the representative said.
In the wake of DoorDash’s tipping criticisms, Business Insider
asked the leading gig-economy companies about their tipping
policies. Here’s what they said.
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More DoorDash news:
- DoorDash is buying its competitor
Caviar from Square for $410 million as the red-hot delivery space
continues to heat up
Uber’s CEO says the company considered buying Caviar before
DoorDash snapped up the competitor for $410 million